I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please E-mail us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective, damaged or you're not satisfied. We give you 30 days to send it back to us for a full refund. Please send us an E-mail at email@example.com, including order number and to why you want to return the item, and we will get back to you within 48h and further instructions. Once we have received the product we will refund the full amount of your original purchase.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email at email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly.